Committed to Quality
Morrison Child & Family Services is routinely recognized for providing high-quality care and services to the children and families we serve. In fact, we strive to be known for our quality by our funders, supporters, partners, regulators, and community and most importantly by the children and families we serve.
We believe that best efforts simply are not good enough. We have made being known for our quality a strategic goal for our organization and our teams work tirelessly to deliver on this promise.
We are dedicated to continuously improving our services and sponsor quality improvement committees and compliance initiatives throughout the organization. We use data to prove outcomes and improve our programs.
We receive multiple external audits and conduct internal reviews aimed at ensuring that our programs and services reflect quality, safety, and compliance with federal, state, and county regulations.
We are particularly proud that local and national audits reveal that all of our programs are successful, our staff are dedicated, and children, youth and families benefit from the services that we provide.
We maintain Oregon Health Authority Certificates of Approval for behavioral health services, Oregon Department of Human Services Child Caring Agency licenses, and Joint Commission accreditation.
The Accreditation Process
Morrison received the Gold Star – National Quality Approval from The Joint Commission.
During the re-accreditation process Morrison was also recognized for its unique and innovative programs and its skillfulness in meeting standards of care while doing new things.
The Joint Commission conducted a comprehensive review of all Morrison programs and services including the support provided by our administrative departments through the Behavioral Health Care and Human Services Manual.
Gold Seal of Approval parts of the organization
This is a big deal, as this means that we were recognized for the delivery of excellent, high quality behavioral health and human services.
The Goal
The mission of The Joint Commission is to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.
We do this by setting quality standards, evaluating an organization’s performance, and providing an interactive educative experience that provides innovative solutions and resources to support continuous improvement.
While there are several optional accreditation bodies for the work that we do, we selected The Joint Commission because we share in their vision which is that all people always experience the safest, highest quality, best-value health care across all settings. And because for more than 70 years, The Joint Commission has been a global driver of quality improvement and patient safety in health care.
Achieving Joint Commission accreditation demonstrates a commitment to continuous improvement in patient care. Joint Commission accreditation tells your patients you’re committed to providing safe, high quality care – time after time.
Submitting Feedback
Executive and program leaders at Morrison want the chance to know about and address concerns that arise for staff, clients, and families. If you have concerns, please contact the program and request to speak with program leadership or feel free to contact please contact Margie MacLeod, LCSW, our Vice President of Quality & Compliance, as she is our designated HIPAA Privacy Officer & Compliance officer, at [email protected].
The Joint Commission may also be contacted directly at 800-994-6610 or www.jointcommission.org.
To report suspected child abuse or child safety issues, call 855-503-SAFE (7233).
For matters related to Protected Health Information, Health Insurance Portability and Accountability Act (HIPAA) or client rights at Morrison or to make a HIPAA-related complaint, again, please contact Margie MacLeod, LCSW, our Vice President of Quality & Compliance, as she is our designated HIPAA Privacy Officer & Compliance officer, at [email protected].
Licensed Child Caring Agency
Morrison Child & Family Services maintains a license as a Child-Caring Agency. This license allows us to operate our residential, day-treatment, foster care and respite care programs by the Oregon Department of Human Services. Our staff are provided significant training on how to remain safe and help our clients remain safe during behavioral escalations and challenging situations.
As a part of this license our Residential and Day Treatment Programs are approved to, and our staff are trained to only perform brief physical restraints as a last resort to maintain the safety of all youth and staff. We conduct a full debrief with the youth and all involved staff in the rare occurrence when a restraint is used. We are committed to being transparent about our use of restraints and we publish quarterly reports detailing this information on our website.
Please view available reports below:
For more detailed information please visit the ODHS Children’s Care Licensing Program website.
